Refund policy

Returns and Refunds

Each Cardinal & Creed product is made to order. Please review the product description, size chart, color, and shipping address carefully before completing your purchase.

Returns and exchanges

We do not accept returns or exchanges for a change of mind, ordering the wrong size or color, or deciding that an item is no longer wanted. This does not affect your rights if an item is defective, damaged, or different from what you ordered.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item arrives damaged, has a printing or manufacturing defect, or is not what you ordered, contact us through our website’s Contact page as soon as possible, preferably within 30 calendar days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the item and the problem.
Photographs of the packaging if it was damaged.

For a confirmed defect or fulfillment error, we will arrange a replacement at no additional cost or issue an appropriate refund. Do not send an item back unless we provide return instructions. If a return is required because of our error or a defective product, we will cover the return shipping cost.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will help when possible, but changes and cancellations cannot be guaranteed once production begins. If we successfully cancel your order before production, we will refund the canceled items.

Missing packages and address problems

If your order has not arrived, contact us so we can investigate with our fulfillment partner and the carrier.

Please verify your shipping address before ordering. An incorrect or incomplete address may result in additional replacement or shipping charges. We will explain any available options and costs before proceeding.

Refund processing

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account. We will confirm the amount refunded, including any applicable shipping charges and taxes.

Your consumer rights

Nothing in this policy limits any rights or remedies you have under applicable consumer protection laws. Where those laws require a return, cancellation, replacement, or refund, those requirements take precedence.